1. Finalize and implement the draft engagement strategy.
2. Conduct follow-up survey with employees in mid-2024 to measure progress.

1. Address succession planning needs in anticipation of losing 30% of Fire Department workforce over next five years due to retirements.
2. Create succession plan that includes standardized training, leadership development, recruitment, and retention.

1. Implement PERFORM and LEARN program.
2. Train departments on how to use PERFORM AND LEARN tools to help supervisors and managers coach and mentor their employees.

1. Plan and implement 42 Technology Infrastructure Modernization projects identified by the Digital Strategic Plan over the next four years.
2. Information Technology to coordinate with PW to replace the Train Station Uninterrupted Power Supply (UPS).
3. Information Technology to coordinate with PW and Police Departments to standardize and replace the CCTV cameras due for replacement over the next two years.
4. Complete Voice Over IP (VoIP) citywide phone system replacement.
5. Complete wireless assessment study for all City buildings.
6. Complete EOC Audio Video upgrade.
7. Develop technology infrastructure Disaster Recovery and Business Continuity Plan.
8. Identify next steps for the data center replication site.

1. Plan and implement the cybersecurity projects identified by CRP over the next three years.
2. Develop and implement cybersecurity governance, policies, and procedures.
3. Expand citywide cybersecurity training and education.
4. Update the website to include cybersecurity resources for the community.
5. Coordinate a Cyber Incident Response Plan exercise in coordination with Fire Department.

1. Conduct community GIS survey.
2. Develop a GIS Master Plan (5-year roadmap).
3. Complete Return on Investment (ROI) Analysis for the GIS Program.
4. Train departments to leverage GIS technologies.
5. Implement Projects identified in the GIS Master Plan (5-year roadmap).

1. Replace or upgrade 38 applications and/or cloud migration as identified by Digital Strategic Plan.
2. Implement new Enterprise Resource Planning Software 1. Financials Module 2. Human Capital Management (HCM) Module 3. Executime (Timesheets and Scheduling) Module
3. Implement New Land Asset Management Module (include Land Use, Planning, Permitting)

1. Implement an open data portal and rollout open datasets.
2. Implement GIS story maps.
3. Explore options for performance metrics reporting.
4. Coordinate launch of the Parks Maps, Trails & Amenities Content Sharing App (OuterSpatial).
5. Leverage new ERP to provide improved transparency and data analytics.
6. Implement Public Self-Service Document Portal
7. Implement Police Transparency Portal (Crime logs, Hate Crime, Stop Data)
8. Budget Transparency Portal
9. Implement Dashboards – Homelessness, Parks and Rec Amenities
10. Emergency Response Map and Dashboard of Fire/Medical Incident Calls for Service
11. Implement Community Development Story Maps

1. Consolidate all citywide software and technology contracts for GASB 96 reporting.
2. Review and revise technology contract templates and develop workflow for Information Technology procurement.
3. Identify opportunities for cooperative purchasing among internal departments.

1. Credit Card Fee Charges
2. Complete Fee Study – Planning, Public Works, Police and Code Enforcement Fees, Animal Services
3. Review Parks Facility Rentals and Aquatics Fees
4. Complete Development Impact Fees Study
5. Review Business License Tax
6. Review Transient Occupancy Tax

Organizational Excellence Measures